Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for wash and fold, dry cleaning, laundromat services, commercial laundry, and laundry pickup and delivery services.
General Laundry
We are open 7 days a week from 7:00 AM until 10:00 PM. Please check with us for specific holiday hours. We allow you to start washing as late as 8:15 PM and stay until you are finished folding your laundry.
Yes.
We use Tide, Gain, Free + Clear, Oxi, and sheets softener. Please ask us about specific prices.
Yes.
Yes, upon request.
Upon request.
Wash and Fold Questions
For next day pickup, you can drop off your clothes for us to wash and fold anytime between 7AM - 10PM. For same day service, please drop off your clothes by 2 PM.
Our minimum for fluff and fold is 10 pounds.
No.
We wrap your freshly cleaned and folded clothes in a plastic bag. Or, you can give us your bags to use, or you can purchase our reusable bags.
Pickup and Delivery Questions
Yes. If you have pets—especially dogs—please leave a note in your account or text us before your scheduled pickup. We require your pets to be secured and indoors at the time of pick up or delivery. This helps our drivers stay safe and ensures a smooth pickup. You can also include instructions like “Dog barks” or “Please don’t ring the doorbell.” Thanks for helping us provide safe and reliable service!
Mon - Fri.
If you know that you would like regular laundry pickup service, you can sign up for weekly or biweekly service. This service will be $1.89 a pound. If you want one-time service or sporadic service without any commitment of future orders, it is $1.99 a pound.
Yes.
When you place your order, we will ask for your credit card information. Your card will not be charged until your order is complete.
Your washed and folded clothes will be returned to you the day after we pick them up.
You must give us permission in your account to leave your clothes if you are not going to be home for the delivery. Tell us where to leave them. We don't want to be responsible if your clothes go missing so we need written permission to leave them.
None whatsoever!
Through the payment method you used when signing up for our service. Our system will charge that payment.
We recommend putting your laundry in a laundry bag or a trash bag that cinches closed.
You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return.